OUR SERVICES
Good customer service is the lifeblood of any business. We can offer promotions and slash prices to bring in as many new customers as we want, but unless we get customers to become repeat customers....Good customer service is all about bringing customers back, and sending them away happy - happy enough to pass positive feedback about their there dealings along to others, who may then try the product or service offered for themselves and in their turn become repeat customers.
With this is mind we have implemented the following measures:
- Answering of the Phone
We will, whenever humanly possible, respond to your request/communication within the same working day. We are essentially contactable 24/7 either via Landline, Cell phone, SMS and Email.
- We don't make promises we can't keep
Not plan to keep them. Will keep them. A Core component of Service is reliability; this applies to appointments, deadlines, deliveries, quotations, feedback, etc
- Listen and Resolve
We are here to service you, the client, this is done by listening to your requirement(s) and putting in a plan of action to resolve or meet your requirements.
- Staff Training
In a constantly evolving industry, product knowledge is tantamount. With this in mind our sales staff are constantly undergoing product knowledge sharing sessions, thereby ensuring the correct product for your requirements
2007-2010 Cape-Able Consumable Distributors. All rights reserved.
Trademarks, slogans, text or logos used in or referred to on this website, are the property of their respective owners.
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Our Hot or Not Barometer
Feedback is the one true yardstick we can measure our service levels with, we'd like to know about your experiences in dealing with Cape-Able, good, bad or somewhere in-between, let us know.
(Downloadable by clicking the image to the Left. The file is in Adobe PDF format for ease of use)
Top 10 Computer Security Tips
- Use anti-virus software and keep it up-to-date—Anti-virus software protects you and your computer from viruses, a well-known security risk.
- Use an anti-spyware program—Free tools are available for identifying and removing spyware, adware, and various other non-virus malware..
- Keep your operating system and other software current-Keep your operating system up-to-date as well as any programs used to access the Internet.
- Do not download files from an unknown source—Be careful of what you download and what you agree to when you click "yes" to prompts from installation or popup windows.
- Use complex, hard-to-guess passwords and change them regularly—Any security measures you take can be undermined by a password that is easy to guess.
- Do not open emails or attachments from unknown sources—Email is one of the easiest ways to transmit computer viruses and Trojan programs.
- Use file sharing sparingly—Windows computers that have Microsoft File Sharing enabled are frequently probed by hackers and viruses for weakness.
- Only run services that you need—Each network service that is installed on your computer opens a network port that can be probed by hackers and viruses.
- Use a firewall to protect your computer from Internet intruders—Computers connected to the Internet should use a personal firewall to filter out unauthorized or potentially dangerous traffic.
- Back up your computer data regularly—The failure of a computer hard drive or the mistaken deletion of a data file can be devastating to the individual and can mean the loss of many hours of work.
HP Distributors Certificate
Cape-Able is an HP Distribution Attended Partner, to view our Certification click the image to the Left
Penquin/Pelikan
The best generic brand available. The toners for the laser printers ship in nifty plastic boxes clients use for toys, tools, make up, etc. we sell penquin on request when clients’ machines are out of warranty and they want a cheaper alternative to original toners. We do the inks & ribbons as well.